Effective Date: December 4, 2025
1. Our Commitment to Quality & Reliability
Lithium Battery Company is a leader in providing advanced, high-performance energy solutions. Our corporate philosophy is rooted in a deep commitment to engineering excellence, rigorous quality control, and unparalleled product reliability. This commitment is demonstrated by our adherence to internationally recognized quality management principles and our exceptionally low warranty claim rate, which is consistently maintained below 1%.
This document outlines our comprehensive warranty policy and our robust quality assurance framework, providing our valued partners and customers with a transparent and detailed understanding of our after-sales support and product integrity.
2. Five-Year Limited Manufacturing Warranty
2.1. Scope of Coverage
Lithium Battery Company warrants that its products shall be free from defects in materials and workmanship for a period of five (5) years from the date of shipment. This warranty applies to products operated under normal use and service conditions, in accordance with the specifications and instructions provided.
2.2. Warranty Commencement
The warranty period begins on the date the product is shipped from our facility. This date will be documented on the bill of lading and the final invoice.
3. Policy for Custom-Engineered Battery Solutions
3.1. Non-Refundable Nature of Custom Orders
Due to the bespoke nature of our custom-engineered battery solutions, which are designed and manufactured to meet the unique and specific technical requirements of a customer’s application, all custom battery orders are non-refundable. The significant investment in specialized design, materials procurement, and dedicated production runs for these projects precludes the possibility of returns or exchanges.
3.2. After-Sales Support for Large-Scale Custom Orders
For large-scale or high-volume custom orders, we offer a proactive Strategic Partnership Program for after-sales support. As part of this program, we can negotiate the inclusion of a pre-determined quantity of spare parts and components to be delivered with the primary order. This initiative is designed to empower our customers with the ability to perform immediate on-site repairs, thereby ensuring maximum operational continuity and minimizing potential downtime.
3.3. After-Sales Support for Standard & Smaller Custom Orders
For warranty claims on standard or smaller-volume custom orders, we provide a Product Credit to the customer’s account. This credit will be equivalent to the value of the defective product and can be applied exclusively towards future purchases of Lithium Battery Company products. This system ensures our customers continue to benefit from our technology while allowing us to maintain a financially responsible and sustainable business model.
4. Quality Assurance & Performance Metrics
Our commitment to quality is backed by a data-driven approach to manufacturing and performance monitoring. To ensure transparency and build confidence with our partners, we actively track and maintain the following Key Performance Indicators (KPIs):
| Metric | Standard Maintained | Description |
| Warranty Claim Rate | < 1% | The percentage of products returned for warranty service annually. |
| First-Time Quality (FTQ) | > 99.5% | The percentage of products that pass all quality inspections on the first run. |
| Supplier Defect Rate | < 0.5% | The rate of defects found in incoming raw materials and components. |
Our manufacturing process includes multi-stage inspections, full-cycle load testing, and environmental stress screening to ensure every product meets our high standards before shipment.
5. Detailed Warranty Claim Procedure
To ensure a timely and efficient resolution, all warranty claims must follow the procedure outlined below:
1.Claim Initiation: The customer must contact our Technical Support team at Sales@lithiumbatterycompany.com or 844-438-5484 to initiate a claim. The following information is required:
•Original Invoice or Proof of Purchase
•Product Serial Number(s)
•A detailed description of the issue, including any operational data or logs
•Photographic or video evidence of the issue, if applicable
2.Technical Evaluation & RMA Issuance: Our technical team will conduct a preliminary assessment of the claim. If the issue cannot be resolved remotely, a Return Material Authorization (RMA) number will be issued. No products will be accepted for return without a valid RMA number clearly marked on the packaging.
3.Product Return & Inspection: The customer is responsible for properly packaging and shipping the product to the facility specified by our team. Upon receipt, our engineers will perform a comprehensive inspection and diagnostic testing to validate the claim and determine the root cause of the failure.
4.Resolution: Upon confirmation of a manufacturing defect, Lithium Battery Company will, at its sole discretion, resolve the claim by:
•Repairing the defective product to full operational status.
•Replacing the product with a new or refurbished unit of equal or greater performance.
•Issuing a Product Credit to the customer’s account, as outlined in Section 3.
6. Comprehensive Warranty Exclusions
This Limited Warranty shall be considered void and does not apply to any product that has been:
•Subjected to improper installation, commissioning, or maintenance.
•Operated outside the specified parameters outlined in the product’s technical manual.
•Damaged due to exposure to excessive temperatures, fire, flood, or other external hazards.
•Modified, disassembled, or repaired by unauthorized personnel.
•Used with incompatible or non-approved third-party equipment.
•Damaged due to physical abuse, collision, or electrical shorts.
•Affected by normal degradation of capacity and performance over time (standard wear and tear).
•Damaged during return shipment as a result of inadequate packaging.
7. Customer Responsibilities
To ensure eligibility for warranty coverage, the customer is responsible for:
•Proper Handling & Storage: Storing and handling the products in accordance with the provided guidelines.
•Correct Installation: Ensuring the products are installed by qualified technicians in compliance with all local codes and regulations.
•Systematic Maintenance: Performing and documenting routine maintenance as specified in the product manual.
8. Limitation of Liability
In no event shall Lithium Battery Company be liable for any indirect, incidental, special, or consequential damages, including but not limited to, loss of revenue, loss of profit, loss of use, or business interruption, arising from the use or inability to use our products.
9. Governing Law & Dispute Resolution
This warranty policy shall be governed by the laws of the State of Florida. Any disputes arising from this policy that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts located in Tampa, Florida.
10. Contact Information
For all warranty-related inquiries, please contact our Customer Support team:
Lithium Battery Company 4912 W Knox Street Ste. 100 Tampa, FL 33634 Email: Sales@lithiumbatterycompany.com Phone: 844-438-5484