FAQ's

Technical Support

Register your Battery

Welcome to the Lithium Battery Co's Don't Die Family.

The Battery must be registered within 30 days of receipt to activate your 11-year warranty.

To register your battery simply download our Don't Die App by scanning the QR code or clicking the provided links


HOW TO REGISTER INSTRUCTIONS:

  • Complete the "Sign Up" section and login to the App.
  • Your serial number is located on a 4-digit sticker located on top of your battery it will read "LBC-XXXX"
  • When prompted allow location and Bluetooth permissions
  • The Don’t Die™ battery will have a button above the Positive post
  • If the Green LED is not lit up around the button press the button for ~3 Seconds until the light is on.
  • Click the “Device” Tab in the top right corner of your screen
  • Select "Start scan" your battery broadcasted name will match your serial number sticker.
  • Select your battery LBC-XXXX and your device will connect and start displaying data

Note: If you have any issues after following the above procedures, please close the Don’t Die™ App completely out on your phone and relaunch it.

Battery registration is automatically completed upon signup.

How to “Wake Up” a Don’t Die Series Battery?

There is a button on top that provides you easy insight into the status of the Don’t Die™ battery. This button will also wake up the battery after periods of extended battery idle time. The button is equipped with an illuminated green ring that indicates the status of your battery in an easy-to-understand fashion.

RESET BUTTON GUIDE

SOLID GREEN: Battery is in operation condition

BLINKING GREEN: Battery has under 10% charge remaining - Time to recharge!

NO LIGHT: Battery is in “Sleep Mode”.  Press Reset Button for ~3seconds until it lights up

Note: If the battery has been reset 3 times in a row and allowed to discharge further, the BMS will lock to prevent damage to the pack.  The battery will need to be charged over 10% to allow discharge.  If the Reset Button fails to operate, the battery is in “Low Voltage Mode” and the battery will need to be jumped.

How to Jump a Lithium Ion Battery?

12V | 24V | 36V:

To “jump” the battery you must have access to 12V | 24V | 36V. (Depending if you have a 24V or 36V battery.)

  • 12V Battery: This can be achieved with another 12V battery
  • 24V Battery: This can be achieved with another 24V battery, or 2x 12v batteries in series to equal 24v.
  • 36V Battery: This can be achieved with another 36V battery, or 3x 12V batteries in series to equal 36V.

Once you have the required voltage you can use jumper cables to connect the 24V | 36V leads to the Don’t Die™ Series battery.


DO NOT LET JUMPER CABLE LEADS TOUCH

Notes on jumping: The Don’t Die™ Series battery has an advanced Battery Management System (BMS) inside. The BMS will not allow a reset if it senses any load. All accessories must be unplugged. If you are using a Power-Pole™ CHARGE™ you must go into the C-Monster™ App and disconnect the CHARGE™.

If the Don’t Die™ Series battery will still not reset after following the above steps, then disconnect all leads off the battery posts and repeat the process.

Low Battery: If the battery is left alone after the reset procedure, for battery protection the LED light will blink for 60 seconds and turn off. (Board will power on for 60 seconds as well)

If the battery is allowing a reset to occur and is shutting off repeatedly, you should ensure that all your connections are tight. Loose or improper crimps can cause resistance which will lead to poor operation.

Handy Tools: Handheld Voltmeter

Common Problems: Bad or undersized extension cord, improper crimps on ring terminals to battery, bad wiring throughout the system.

Don’t Die Battery Technical Specifications?

12V 100AH

24V 50AH

36V 50AH

MPN

LBC100

LBC2450M

LBC3650M

Nominal Voltage

12.8V

24.0V

36.0V

Minimum Voltage

10.0V

21.0V

33.0V

Maximum Voltage

14.6V

29.4V

43.8V

Energy

1200Wh

1200Wh

1800Wh

Terminals

M10 Bolt Terminals

M10 Bolt Terminals

M10 Bolt Terminals

Size

(L) 12.99”

(L) 12.99”

(L) 12.99”

(W) 6.77”

(W) 6.77”

(W) 6.77”

(H) 8.66”

(H) 8.66”

(H) 8.66”

Weight

31lbs

29lbs

35lbs

Lifecycle

3,000 - 5,000

3,000 - 5,000

3,000 - 5,000

Operating Temp

-20°F – 140°F

-20°F – 140°F

-20°F – 140°F

Charge Temp

-5°F – 140°F

-5°F – 140°F

-5°F – 140°F

Discharge

Continuous: 100A

Continuous: 95A

Continuous: 95A

Maximum: 150A (15s)

Maximum: 100A (3s)

Maximum: 100A (3s)

Charge

Recommended: 20A

Recommended: 20A

Recommended: 20A

Max Current: 50A

Max Current: 50A

Max Current: 50A

Max Voltage: 14.6V

Max Voltage: 29.4V

Max Voltage: 43.8V

BMS

Fully Programmable Bluetooth

Connectivity

Fully Programmable Bluetooth Connectivity

Fully Programmable

Bluetooth Connectivity

Certifications

UL1642, IEC62619, UN38.3

UL1642, IEC62619, UN38.3

UL1642, IEC62619, UN38.3

Installation

Power-Pole Charge User/Installation Manual

Battery Installation

Installation Connection Guide

Troubleshooting

Power Issues

Physical Damage / Water Damage / Warped Battery

Maintenance

Battery Storage

For the longest life of your LiFePO4 battery, it is recommended to charge your LiFePO4 Battery above 50% capacity for long-term storage. If the LiFePO4 voltage is low for long-term storage the battery management system will go into "sleep mode" to protect the battery from over-discharging. Connecting the battery to a LiFePo4 charger will "wake" the battery up.

If the battery is stored for a long time (not to exceed three months), the cells should be stored in a dry and cool place. The cell’s storage voltage should match the voltage of the pack and the cell is to be stored in a condition with a temperature of 23±2°C and humidity of 45%-75%. The long-term use of unused batteries is to recharge every 3 months. Ensure that the battery voltage is within the above range.

Battery Handling

  • Do not expose the battery to fire
  • Do not put the battery in a charge or equipment with the wrong terminals connected
  • Avoid shorting the battery
  • Avoid excessive physical shock or vibration
  • Do not disassemble or deform the battery
  • Do not immerse in water
  • Do not use the battery mixed with other different makes, types or models of batteries
  • Keep out of the reach of children

Battery Charge and Discharge

  • Battery must be charged in appropriate charger only
  • Never use a modified or damaged charger
  • Do not leave the battery in the charger for over 24 hours

Battery Disposal

To properly dispose of a lithium-ion battery it is important to understand that they contain hazardous materials that can be dangerous if not handled correctly. Depending on your location you may have access to special collection sites or programs for recycling or disposing of lithium-ion batteries. These locations take the necessary safety precautions to ensure proper disposal to protect people and the environment.

In addition, some local governments and waste management organizations also offer residential pickup services for recycling old batteries. It is important to confirm whether or not these services accept lithium-ion batteries before using them as many will only accept standard alkaline or lead acid types. You should also avoid throwing away lithium-ion batteries in your regular trash as doing so can create an environmental hazard by releasing harmful substances into the soil and groundwater.

If your area does not offer any collection programs or sites for disposing of lithium-ion batteries then you may have to find a certified recycler near you who can safely process them for reuse or recycling purposes. When searching for local recyclers it is important to make sure they are certified by an organization such as R2 Solutions which ensures responsible battery disposal practices according to industry standards. Doing research ahead of time can help you find reliable service providers who are knowledgeable about how to handle batteries in an environmentally responsible way while keeping people safe from potential hazards caused by incorrect disposal methods.

General

What is the difference between a series and a parallel connection?

Series connections use two or more batteries together to increase the voltage if your lithium-ion battery system. The positive of the single battery is connected to the negative of another battery until you reach the voltage you need.

Example: Your battery system voltage will be 24V if you connect two - 12 Volt Batteries in series.

Parallel connections use two or more batteries together to increase the capacity of the battery bank. The positive terminals are connected together and the negative terminals are connected of all the batteries until you reach your battery pack capacity goal.

Example: Your battery system capacity will be 12 Volt 200AH if you connect two - 12 Volt 100AH's in a parallel connection.

How fast will my battery be shipped from LBC?

All batteries from LBC have no shelf life. We make our batteries built to order.

Most orders are shipped the same day depending on if we carry the specific battery in stock. If the battery is not in stock you can expect to see your battery ship within 30 days. If you are ordering a custom lithium-ion battery the shipping timeframe will be between three to six weeks after the custom design process is completed.

Can I use an alternator from a vehicle for my LiFePO4 Batteries?

Yes, you can to some extent. LiFePo4 batteries are more efficiently charged if you regulate the amount of current going into the battery toward 100% full. Technically you should taper back the current so that the last 5%-10% of the charge is at a lower current flowing into the battery pack. If you are always using an alternator to charge your batteries the high current can make your battery voltage skyrocket which will disconnect the battery management system inside of the battery. We recommend that if you are using an alternator to charge your batteries, purchase a lithium-ion charger that you can top off your batteries every other month so that the battery management systems see a 100% state of charge.

What is the life of a LiFePO4 Battery?

Lithium Battery Company LiFePO4 (Lithium Iron Phosphate batteries are engineered with the most powerful chemistry to provide 6000 cycles at 80% depth of discharge.

How does my BMS (Battery Management System) Work?

We use a small microcomputer inside our battery management systems that regulates the output current from the battery pack and manages the internal cell balancing. The purpose of the BMS is to protect the battery pack and individual cells from being damaged. The battery management system is an extra layer of safety protection that does not need to be managed.

Here are some of the protection features of the BMS:

1. Cell Balancing Management

2. Over-Current Protection

3. Over-Voltage Protection

4. Over-Discharge Protection

5. Temperature Protection

6. Short Circuit Protection

7. Over-Charge Protection

Are LiFePO4 Batteries Waterproof?

Our standard ABS case LiFePO4 batteries are IP54 rated, meaning they are protected against dust and smashing of water but are not dust and water tight. It is important that you store your lithium-ion batteries in a dry environment to prevent any moisture damage.

LBC Custom lithium-ion batteries can be designed up to IP67 that is 100% protected against solid objects like dust and sand, and it has been tested to work for at least 30 minutes while under 15cm to 1m of water.

Can a LiFePO4 Battery work in high temperatures?

Yes, LiFePO4 batteries are able to work in high temperatures. In fact, they are designed to be more resistant to heat than other battery types such as lead-acid and nickel-metal hydride. This is because LiFePO4 batteries use an electrolyte consisting of a lithium salt dissolved in an organic solvent, which makes them less susceptible to thermal runaway caused by high temperatures. Additionally, due to their construction materials, LiFePO4 cells have a greater tolerance for higher temperatures with a minimal decrease in performance or capacity compared to other battery types. Consequently, these batteries can have a longer working lifespan even in extremely hot conditions and are suitable for applications that require a reliable power supply regardless of temperature fluctuations.

Can a LiFePO4 Battery work in low temperatures?

Yes, a LiFePO4 battery can work in low temperatures. In fact, these batteries are often used in applications where extreme temperatures are encountered such as automotive and off-grid solar applications. LiFePO4 batteries have a wide temperature range which usually starts at -20°C and up to +60°C. This makes them suitable for use in cold climates and other harsh environments. Moreover, the cold temperature does not significantly affect the capacity of the battery but it does reduce its internal resistance, making it more efficient.

The main advantage of using LiFePO4 batteries in colder environments is their low self-discharge rate. This means that their charge retention capacity is higher than other types of batteries like lead acid or NiMH batteries. With proper care and maintenance, LiFePO4 batteries can retain up to 80% of their charge even after long periods of non-use in extremely cold temperatures. Therefore, they are an ideal choice for outdoor activities or projects that require frequent recharging in cold weather conditions. Furthermore, some models come with built-in temperature protection features that enable them to remain safe and effective even when exposed to very low temperatures.

Overall, LiFePO4 batteries offer optimal performance in both warm and cold climates due to their wide temperature range and good charge retention capacity at lower temperatures. They are reliable power sources for many outdoor activities like camping or fishing trips where frequent recharging may be necessary without worries about freezing conditions damaging the battery’s cells or performance.

If you are planning on using a LiFePO4 battery in cold temperatures, colder than the above-recommended temperature we recommend contacting us about a custom battery solution. We are constantly innovating battery heat jacket solutions that automatically turn on at low temperatures to gently warm the battery prior to charging. This will extend your battery life and efficiency.

How do I charge a LiFePO4 Battery?

Lithium Ion Batteries should be charged with a charger that has a lithium charging profile installed. Using an AGM or Lead-Acid Charger will not efficiently charge lithium-ion batteries. They use a forced charging method that does not lower the current toward the end of the charge. This will make the voltage of the lithium-ion battery skyrocket and enable the battery management system to disconnect from the charger. LiFePO4 batteries should be charged with a CC+CV to achieve a 100% state of charge. Most charging companies have The Lithium Battery Company charging profile if you ask.

Can a LiFePO4 Battery be positioned on its side?

Yes, a LiFePO4 battery can be placed on its side. Its unique construction allows it to be placed on its side without compromising its performance or safety. The benefits of placing the battery on its side include saving space, allowing for easier maintenance, and providing enhanced air circulation. However, it is important to note that when placing the battery on its side, the electrolyte level must always remain above 50%. Additionally, the cell should not be placed in direct contact with any other object which could cause shorting or damage. It is also important to ensure that the connectors remain secure and free from dust or dirt.

Order Status

Has my order shipped?

Click the "My Account" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

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My order never arrived.

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An item is missing from my shipment.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

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When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

How do I create an account?

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I received the wrong product.

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When will my order ship?

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International Shipping

Do you ship to my country?

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When will my order ship and what are my shipping charges?

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What is the return policy?

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Guarantees

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Pricing and Billing

Do I have to pay sales tax?

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I have a question on my charges.

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I need a copy of my receipt/invoice.

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When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How do I find my product?

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